UC and CC environments are generally complex and often involve multivendor technology: as complexity increases, visibility is reduced. Troubleshooting becomes a lengthy and difficult process and availability of systems become harder to ascertain.
Top 3 reasons to use Prognosis:
Key benefits of Prognosis
• Simplifies the troubleshooting of many types of issues by providing the granular data and historical information to assist in root cause analysis. Collects deep metrics using a variety of collection methods
Some key questions answered by Prognosis
• Is my voice estate up and running, are there any elements down?
Why is Prognosis a market leader?
Who benefits from Prognosis?
Voice Team: Viewing granular data helps them troubleshoot issues and resolve incidents more efficiently. Prognosis provides proactive alerts which help stop issues before they become system affecting.
Network Team: Prognosis provides clarity for network engineers to see exactly where the network could be impacting the voice estate, reducing finger pointing between the teams and helping them to understand what the voice team is seeing.
CTO: Prognosis brings to light the details that provide insight into how an estate is running. These insights assist in resolving issues that could be stopping a project being completed on time and helps realise ROI on finished projects by clarifying how well a new function has been adopted and is being utilised.
Key verticals for Prognosis
Financial services and banks
Betting and gambling
Quotes from existing customers
"Prognosis means we can understand our environment better. Our voice and UC technology is complex, and the insight it gives us is invaluable."
"Within 36 hours Prognosis helped us find something that we’d been looking at for months! Because the environment is vast and the problem long-standing, the joy of discovery was immense."
"UC management is a critical piece of delivering quality services. Prognosis empowers Client Services to pro-actively avoid voice quality problems so that we can benefi t from cost savings and protect our long term client relationships."